In most cases, IT problems can be resolved remotely. It’s remarkable how much Analytics Computers is able to quickly assess and solve from our Remote Help Desk environment. However, some issues do require onsite IT support services to resolve the problem. Things like hardware repair, installation issues, or instruction and training require a professional to be onsite at your office to get the job done.
Personalized Onsite IT Support From Analytics Computers
We firmly believe that in any business relationship, establishing trust and providing maximum value calls for a certain level of face-to-face interaction. Because of these fundamental values, each and every one of our client agreements includes onsite IT support services provided by one or both of the technicians who are assigned to that client account. These two technicians will become intimately familiar with your systems and priorities and handle all of your support service needs, both remotely and onsite.
Our typical onsite IT support services focus 50% of the allotted service time on reactive task items that your users have logged as problematic. Once these task items have been addressed and your systems are running the way you need them to be, your designated technician will spend the other half of their onsite time proactively documenting and checking your systems. Our proactive, onsite IT support services are what makes Analytics Computers stand out in the Denver area. We help you identify and manage potential points of weakness before they become a problem that affects your business operations.
In addition to this expert, onsite IT support, your technicians will visit with individual users on a rotating basis to offer coaching on fundamental issues and IT best practices, such as archiving, document storage, and network security.
Why Choose Analytics Computers For Your Onsite IT Support Services
You might ask, “Couldn’t you just handle those task items remotely?” The answer is yes. We can resolve a lot of these problems through our Remote Help Desk and, often, we do. The reason we offer such extensive onsite IT support services is because we want you and your team to feel like they have someone to rely on who can offer face-to-face expertise and dialogue if and when you have a question or concern about the IT solutions you have in place.
With Analytics Computers handling your onsite IT support, you can rest easy knowing that everything has been taken care of properly and you have a partner to communicate clearly when you have questions.
Your Partner In IT Support Services
Your designated technicians will become a part of your team. On a quarterly basis, they will review your onsite support service arrangement to ensure that everything is working the way you need it to. If adjustments need to be made because your company is growing or changing, we are happy to make changes so that the level of onsite IT support provided by Analytics Computers meets the requirements of your IT infrastructure.
Whether you are unhappy with your current IT support arrangement or you feel like it is time to take your IT support to the next level, Analytics Computers can help. Contact us to learn more about how our onsite IT support services can minimize user downtime and maximize employee efficiency using the IT tools you’ve invested in.